How to pay

Payment can be made by Master Card, American Express, Visa, Visa Electron, Delta, Switch & Maestro debit cards and Paypal.

Payment will be debited and cleared from your account upon receipt of your order by Farfallina. You confirm that the credit/debit card that is being used is yours. All credit/debit card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to Farfallina, we will not be liable for any delay or non-delivery.

Prices shown on the site are in pounds sterling (GBP) and are inclusive of VAT. All transactions and prices are taken in pounds sterling.

Euro & Dollar prices are based on Bloomberg.com currency daily rate and are suggestive. The final price for overseas customers will be calculated in accordance with the applicable exchange rate on the day your credit card company processes the transaction.
Please also note that any duty and taxes incurred in the country of destination are the responsibility of the customer.

All of our Products are IN STOCK, unless otherwise is stated on the product description page, on the website.

Delivery

You will receive notification of dispatch usually within 1-2 working days of your order being processed. If we are out of stock of any item, you will be notified within 48 hours by email.

Post & packaging

All orders will be dispatched by 1st Class registered delivery or International Registered Post.

Next day (Special Delivery) is available for UK ONLY and is charged £6.00. For delivery to Europe, USA and New Zeland orders are dispatched by Airsure & 1st Class Singed For delivery upon your request and are charged at £8.00. For Express delivery to the Rest of the World and Europe, orders are dispatched with FEDEX upon your request and are charged £35.00.

All jewellery is beautifully packaged in Farfallina boxes and in some cases by the provided Designer packaging.

You can find more information by visiting our delivery page.

Our Guarantee

Quality - All our jewellery is handmade to a very high standard with authentic Swarovski crystals, Cubic Zirconia and/or semi-precious stones. Items cannot be compared to similar products found on the high street as they are unique.

Security - Secure online payment system via Protx & HSBC services. VeriSign (SSL) Certificate.

As of July 1st, we perform additional security checks, using the Mastercard SecureCode & Vefified by Visa checks.
Verified by Visa (VbV) and MasterCard SecureCode (MSC), are the latest fraud prevention initiatives launched by the card schemes as a more secure method for authenticating the cardholder at the time of the transaction.

Customers that choose to pay by Visa, Visa Delta, and Visa Debit or by MasterCard or Maestro, must first register for VbV or MSC with their issuing bank. If they do not register before ordering online, the first time they order from Farfallina, they will be asked to register their card before continuing with the transaction.

At the checkout stage a pop-up box will appear from their issuing bank to request that they REGISTER or enter their PIN number. The bank will verify the PIN number and the transaction will continue as normal.

You can learn more about the new card schemes by visiting:

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Peace Of Mind - 100% MONEY BACK GURANTEE.
A no quibble 7 day Returns policy in UK & WORLDWIDE .

Special Orders, Custom made and Clearance Items are NOT REFUNDABLE.

Convenience - Your items will be delivered to your door within 2 working days in the UK. For the rest of the world see our delivery page .

Returns policy

Items purchased at Farfallina.net , can be returned unworn within 7 days of Receipt, for a full refund.

Special Orders, Custom Made & CLEARANCE Items are NON-REFUNDABLE.
Under no circumstance are we able to accept the return of earrings in compliance with current Health & Hygiene regulations.

Email our customer service on: returns@farfallina.net detailing your Auth.No. and the item you wish to return and we will issue you with a Returns Number and return postal details. All returned items must have a Return Merchandise Authorization (RMA) number. Unidentified returns will NOT be accepted and will be returned to the sender.

We request that all goods are returned within 5 days of the date of your request for an RMA.

We will then be happy to make a refund/exchange providing the items are returned complete, in perfect condition and in their original packaging.

Exchanges are subject to product availability. Exchanged items can only be dispatched after the returned goods have been received and undergone a quality control check.

In the UK, all returns must be shipped by 1st class, registered post. For Europe and Worldwide orders, please return by UPS/FEDEX/DHL or Express Registered mail. We are unable to accept responsibility for the non-arrival of returned goods unless sent as stated. The delivery charge on the original order will not be refunded. Please inform us of all breakages within 48hours of receiving the order.

For all returns you will be required to arrange and pay for the return of the item/s to us. When returning items you are strongly recommended to obtain proof of posting. We cannot accept responsibility for parcels lost in transit.

© 2007 Farfallina. All Rights Reserved.

All rights, including copyright, in the content of these web pages are owned or controlled for these purposes by Farfallina. You are not permitted to copy, download, store (in any medium), adapt or change in any way the content or images contained within the web pages of Farfallina for any reason whatsoever without the prior written permission of Farfallina.

Farfallina reserves the right to make changes to this policy, notably in line with any revised legislation. Please check back from time to time to ensure you are aware of any changes in our privacy policy practices.