Items purchased at Farfallina.net, can be returned unworn within 7 days of Receipt, for a full refund.
Please note that postage fees will not be refunded.
Under no circumstance are we able to accept the return of
earrings in compliance with current Health & Hygiene regulations.
Special Orders, Custom Made & CLEARANCE Items are NON-REFUNDABLE.
Email our customer service on: [email protected] detailing your Order Number and the item you wish to return and we will issue you with a Returns Number and return postal details.
All returned items must have a Return Merchandise Authorization (RMA) number.
Unidentified returns will NOT be accepted and will be returned to the sender.
We request that all goods are returned within 7 days of of receiving your RMA.
We will then be happy to make a refund/exchange
providing the items are returned complete, in perfect condition and in
their original packaging.Exchanges are subject to product availability.
Exchanged items can only be dispatched after the returned goods have
been received and undergone a quality control check.In the UK, all
returns must be shipped by 1st class, registered post in order to secure
the delivery.
For Europe and Worldwide orders, please return by Express Registered mail.
We are unable to accept responsibility for the non-arrival of returned
goods unless sent as stated. For all returns you will be required to
arrange and pay for the return of the item/s to us.
When returning items you are strongly recommended to obtain proof of posting.
We cannot accept responsibility for parcels lost in transit.
Christmas returns policy
This Christmas Farfallina.net is delighted to
offer an extended period for customers to exchange their Christmas gifts
or to request a credit note to spend at a later date. Please email us
with your request at: [email protected]
All requests for an exchange or a credit note must be made no later then Monday 5th January.Please note all requests for a full refund must be made within seven days upon receipt of delivery.
Receiving a refund
Refunds to you will be made within 15 days of
the date of cancellation notice. All undamaged, correctly returned
products will be credited to the original purchaser's credit card
including sales taxes for all EU country shipments and excluding
shipping charges. International customs duties and sales taxes are non-
refundable for shipments outside the European Community
(EU).Alternatively, you can request for merchandise credit that can be
used against future purchase at Farfallina.net
© 20013 Farfallina. All Rights Reserved.All
rights, including copyright, in the content of these web pages are owned
or controlled for these purposes by Farfallina. You are not permitted
to copy, download, store (in any medium), adapt or change in any way the
content or images contained within the web pages of Farfallina for any
reason whatsoever without the prior written permission of
Farfallina.Farfallina reserves the right to make changes to this policy,
notably in line with any revised legislation. Please check back from
time to time to ensure you are aware of any changes in our privacy
policy practices.
